Frequently Asked Questions
Everything you need to know about your One Sports gear and orders.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days depending on your location.
What is your return policy on footwear and apparel?
We offer a 30-day return policy for all unworn apparel and footwear. Items must be in their original packaging with all tags attached to be eligible for a full refund.
Do you offer warranties on professional-grade gear?
Yes, all professional-grade equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship. Specific terms vary by brand.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How do I ensure I am buying the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our brand-specific charts for the most accurate fit.